SHAFT MOUNT REDUCER WARRANTY POLICY, PERIOD AND PROCEDURE All Shaft Mount Reducers (hereinafter referred to as SMR’s) sold by North American Electric, Inc. are warranted to be free from defects in material and workmanship. The warranty is 24 months from the date of invoice. North American Electric, Inc. shall, at its option and expense, either repair or replace any such SMR or part, which is defective within the warranty period. To be covered under warranty, any SMR must have at all times been operated or used under normal operating conditions for which the SMR was designed. In the event of warranty claims, North American Electric, Inc. must be notified promptly following any SMR failure. The SMR should be sent to a North American Electric, Inc. authorized service center to diagnose the cause of failure and the warranty procedure outlined below must me strictly followed. After this examination, a determination will be made if the failure was due to defective material and/or workmanship. If the failure was due to defective material and/or workmanship, North American Electric, Inc. will replace or repair the SMR. North American Electric’s liability under this warranty or any other warranty whether expressed or implied in law or fact shall be limited to the repair or replacement of defective material and workmanship, and in no event shall North American Electric, Inc. be liable for consequential or indirect damages, including freight. SHAFT MOUNT REDUCER WARRANTY PROCEDURE In the event of a SMR failure please follow the following steps to ensure that your claim is processed in a timely manner: STEP 1. Have the SMR inspected by a qualified service shop to determine if the problem is a result of defects in materials and/or workmanship. North American Electric, Inc. will pay a reasonable inspection fee for the inspection that will include a written warranty report that describes the cause of failure along with photographs that show in detail what is described in the warranty report. STEP 2. Contact our warranty department and be prepared to provide the following: 1. Serial Number 2. Model Number 3. EASA Report 4. Photographs showing the cause of failure 5. Estimated cost of repair 6. Nameplate STEP 3. Our warranty department will determine whether to replace or repair the defective SMR. DO NOT repair any SMR without prior written purchase order from North American Electric, Inc. Always be sure to take clear photographs showing the cause of SMR failure before beginning any repair work. If the SMR is replaced you must send in the nameplate of the failed SMR to receive credit.

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